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FAQ

How does Success Frozen operate?

Speak to our customer service representative today and send us a request for a FREE Quote or contact us at 016-6613-082 for a FREE site survey (if required) and we will send someone to estimate the size and weight of your items that needs to be transported and then we will issue you a quotation for the services requests.

What happens after I have submitted my enquiry?

Our customer service representative will reply your request within a few working hours to find out more about the refrigerated truck transportation, moving or packing services that you require and arrange for a site visit, (if required). Subsequently, once you have confirmed out service, we will issue you with an invoice attached within 1 or 2 working days.

If I have special request can it be done? ( i.e. express transportation service or night moving services)

We understand that there may be certain unforeseen occasions where you may need our service in a rush – the same day or within short notice. In this case, you can get in touch with our customer service representative at 016-6613-082 or email us at hello@successfrozen.com with your request and we will do our best to fulfil your needs.

Can I change or cancel my booking?

You can cancel or amend your booking up to 7 days before the scheduled move/transportation date for free, subjected to the availability of our workers and lorry. Any cancellation or amendment made less than 7 days before the scheduled date may be subjected to additional cancellation costs.

When should I make payment for the service?

We accept only cash, bank transfers or cheques at the moment for the service. Final payment is to be made by the delivery date.

Contact Us Today

Phone Number

Call us today

Office: 03-8737-5137

Office Opening Hours:

Mon – Fri (9am – 5pm),

Sat (9am – 1pm)

E-mail

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Whatsapp

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Address

No. 1, Jalan 5, Taman Sg Jelok, 43000 Kajang, Selangor.

Online Enquiry Form